By Mahmoud M on 08 January 2021 | Verified purchase

Terrible experience the car was delivered but the engine full of black sludge not to mention they promised me to service the car (change oil and filter and air filter) but they never did! Also the car been in accident and structural damage which they never declared as the hatch was replaced and painted but shows opened in the dash and battery drained because of that. Steering pump is squeaky and compressor belt is missing. I had to return the car and it was a hassle to get refund from these guys. Also they where asking me to write to good review in exchange to speed up the refund process even though they have the car and the Money which I refused to accept I paid to tow the car back to them. Zero Customer service.

Reply from Say Motors on 21/02/21

Hi Mahmood, the car which you purchased was advertised for £495 part exchange to clear with no warranty and no return. We are rather surprised with your review as you promised if there was any way of a refund you shall leave a good feed back. Never the less we did get the refund authorized without any hassle and you left on good terms. Thanks any way

By gulab P on 14 November 2020 | Verified purchase

I was able to walk round the forecourt at my leisure, doors were open so l could sit inside, open bonnet to look at the engine. Then when l wanted help and test drive owners went out their way to help. Answered my questions without jargon and sales banter, overall very pleased and a pleasant experience. I did purchase a car, again the overall experience and handover was excellent

Reply from Say Motors on 26/11/20

Hi Gulab, thanks for your wonderful feedback, glad you was happy with the service provided. Pleasure doing Business with you. Many Thanks - SAY MOTORS

By stewart C on 26 October 2020 | Verified purchase

very good no pressure to buy alex was very helpful answered all the questions i asked couple of little things to be sorted with the car but nothing serious car was steam cleaned because of covid all the team at say motors were polite and willing to help if i need another used car i will definitely go there again and i will recommend them to family and friends if they need a quality used car ..

Reply from Say Motors on 26/11/20

Here to please our customers, it definitely was a pleasure doing business with you Stewart, anytime and thanks again . Alex

By Luckman H on 04 October 2020 | Verified purchase

Very polite, friendly and pressure free sale.. no one standing over me the salesman simply gave me the key and let me view the vehicle myself.. decided to buy having had a road test.. completion was swift and very professional and the vehicle was freshly valeted on pickup. Many Thank

Reply from Say Motors on 26/11/20

Thank you very much for your valued review, and wish you all the best.

By Asif M on 03 October 2020 | Verified purchase

I saw a fantastic little car advertised online with this dealership at a very good price. On viewing, we found that there were a few things that needed changing/replacing on the car. No problem whatsoever, they agreed to replace the parts without any hassle and even went on to do further work on the car and completely valeted it ready for our collection. All in all, a very pleasing experience with good customer service which is rarely seen these days. Thank you very much.

Reply from Say Motors on 26/11/20

Thanks for your feedback ASIF. Really good to hear you was pleased with our services. Thanks.

By KAMRAN I on 01 October 2020 | Verified purchase

Faz and his team know exactly how to make a customer feel like part of the family, I’ve seen a lot of reviews of Say motors and what they can deliver, from click and deliver, covid safe video appointments, I opted for a covid safe video appointment where I met Faz, he ran me through the whole process to where today I now have received a shiny new car with the best aftercare a customer could ask for! I would recommend this company to anyone! Covid Safe! Customer friendly! Quality Cars!

Reply from Say Motors on 26/11/20

Hi Kamran, thanks for your prompt feedback, glad you was happy with the service provided. Pleasure doing Business with you. Many Thanks. Faz

By DUDLEY B on 30 September 2020 | Verified purchase

Experience was above measure and I could not want a better service and help in getting what I was really looking for.

Reply from Say Motors on 26/11/20

Thanks Mr Brown, was a pleasure meeting a great person like you. Enjoy your new car. Regards SAM

By GUSS M on 29 September 2020 | Verified purchase

A fantastic crew at Say motors good customer service and aftercare well recommended

Reply from Say Motors on 26/11/20

Thanks Guss. Pleasure doing Business with you. Regards Say Motors.

By Elizabeth J on 28 September 2020 | Verified purchase

Nice relaxed atmosphere - no hard sell, just friendly and helpful. Answered all my questions and even arranged a test drive on the spot. It seemed like nothing was too much trouble. Would happily use them again.

Reply from Say Motors on 29/09/20

Hi Elizabeth, Thank you very much it's nice to hear your very happy with our service and wish you all the best.

By john W on 28 September 2020 | Verified purchase

Excellent garage, friendly and professional service from Say Motors Would highly recommend! Thank you to Faz and team.

Reply from Say Motors on 29/09/20

Hi John, Thank you very much it was a pleasure doing business with you.... All the best from me and the team.